+44 (0) 1726 842 714
+44 (0) 1726 842 714

Accessibility

NEW for 2016 we’re pleased to offer wheelchair friendly accommodation with our new holiday home. With wide-access, low threshold doors, full wet room, portable helper frame and wide single beds, this home is designed specifically to provide wheelchair users and their families with a safe, easy access, relaxing holiday. 

For more information, please visit our Wheelchair Friendly page. 

Heligan Woods Camping and Caravan Park is located in the Cornish countryside two miles from the South Coast. The small fishing town of Mevagissey is 2.4 miles away and St Austell is 6.3 miles away. OS Map reference SW996471. Heligan Woods Campsite is approached off the main road via a driveway. The Reception building is located near to the entrance and the site caters for 70 tents, caravans, motorhomes and also offers 16 holiday homes, one of which is fully adapted for wheelchairs with low access doors, full wet room and wide single beds. The campsite is rated five stars by the Visit England QiT.

Before Arrival

We offer telephone, email and postal correspondence and are more than happy to accept calls through the TextDirect and Type Talk Services. A copy of all our literature and this access statement is available in large print and via post or email upon request.

Please contact us before arrival if you require any specialist equipment hire during your stay with us and we will be happy to provide details of local agencies who can arrange this on your behalf.

Getting Here by Public Transport

Train: The nearest station is St Austell (6.3 miles). There is a TIC located within the staion, who can advise on bus links to Heligan Woods. There is also a taxi rank outside of the station. 

Bus: The Travel Cornwall 471 service links Heligan Woods with Mevagissey, Goran and St Austell. The nearest bus stop is inside the Lost Gardens of Heligan Car Park. Heligan Woods Campsite can be accessed through a small gate from the lost gardens.

Plane: Newquay Cornwall Airport is only 200 miles from Heligan Woods Campsite. Flights arrive weekly from Gatwick, Stanstead, Newcastle, Birmingham, Liverpool, Manchester, Dublin, Edinburgh, Isles of Scilly and Dusseldorf. For up-to-date flight times and schedules, visit the Newquay Airport Website.

Please note, we do not offer any collection service from local public transport links.

On Arrival

The campsite is accessed via the main road down a steep, tarmacked driveway. There is no barrier access required.

Visitors can park in one of the four large parking bays directly beside the Reception building. The area is tarmacked and the reception is accessed via a ramp with handrail leading to an extra wide door – please note there is a two inch door frame step into the building. The Reception is level throughout, carpeted and entirely accessible to wheelchairs.

Reception is manned from 8 – 11am and 5 – 7pm. At all other times, wardens are located around the park and a list of available pitches is left on the Reception door.

There is a seating area in the Reception, along with a local tourism section, useful leaflets and a small supply of everyday essentials and snacks. The Reception is well lit by overhead fluorescent lighting. There is a lowered section of the Reception desk for accessible registration.

Pens and paper are available on request.

Reception staff are “welcome all” trained and further assistance from all staff is always available upon request.

 

Heligan Woods offers 70 touring and camping pitches (29 Hardstanding, 11 Non-Electric and 30 Electric Grass Pitches) and 16 holiday homes.

Assistance with pitching is available on request. Parking is available on the pitches beside the caravan or tent.

Facilities are clearly signed with clear, large black font on a white background.

There are mens, ladies and disabled toilet facilities in the centre of the park.

The Disabled Wet Room is found beside the main toilet block and is unisex. A room key can be obtained from Reception with a deposit. There is a full wet room shower with fold-up seat, shower curtain and vertical hand rail. There is also a disabled toilet with horizontal hand rail alongside the seat. There is an red alarm cord fitted beside the shower and toilet.

The bin, recycling points and chemical toilet disposal points are also located in the same area.

The washing up facilities are located beside the showerblocks. There are two wash-up areas each with four sinks.

HOLIDAY HOME STATIC CARAVANS

All of our Holiday Home Static Caravans have parking adjoining for 1 – 2 cars. Parking spaces are marked and allow adequate space for side and rear loading. Customers are able to select a specific holiday home at no extra charge.

We accept guide dogs, hearing dogs and assistance dogs free of charge, but please inform us before booking.

We are able to provide a removable ramps on many of our holiday home.

All holiday homes have showers and not bath, many offering en-suite accommodation. Toilet/shower rooms 104 cm wide x 154 cm long. Step into shower 9 – 14 cm high. En-suite, where applicable, 80cm wide x 132 cm long. There are no disabled aids in the bathrooms.

Most homes are heated (please check at time of booking) and all are level throughout, but with narrow corridors. All holiday homes are fitted with smoke detectors and a fire blanked/extinguisher. Subtitles are available on most TVs and WiFi is available at an extra charge within the holiday homes, but please note, download speed is limited and we recommend for occasional use only.

Kitchen work surfaces and sinks 92 cm high. There are in-built cupboard space below, as well as eye level cupboards. Cooking facilities are hobs (gas or electric) with oven/grill below.  Dining table 72 cm high, with 4/6 chairs is adjacent to kitchen space.

The lounge is spacious and is integrated with kitchen/diner. It provides sofa/folding bed and 2 seater sofa or a fitted sofa with seating for 6/8 persons and a folding bed.

1 – 2 single twin rooms approx. 180 cm wide x 250 cm long with 35 cm between each bed.

Double room approx.. 340 cm long x 230 cm wide, with adequate space either side of bed (36 – 40 cm).

We also have a designated wheelchair friendly holiday home. The 2016 Willerby Rio Wheelchair Friendly accommodation comes with the following additional features:

• Wide-access, low threshold exterior doors 
• Wide-access galley kitchen 
• Full wet room with one piece fibreglass floor tray. Includes fold-out seat, support handles and shower curtain
• Sliding bedroom and wet room doors
• Removable, portable helper frame (designed to assist with manoeuvring into the seated position)
• Wide single beds (kingsize bed as an option)

Please contact us for additional information. The Wheelchair Friendly accommodation is found on Pitch HW25 and priced the same as a Gorran Two-Bed Holiday Home.

ADDITIONAL INFORMATION

Each Holiday Home has a small garden area. Patios or garden area includes garden furniture, table and 4/6 chairs. Some Holiday Homes come with verandas or outside decking (please see Map for details). We also have three pet friendly holiday homes available. All units are strictly NON SMOKING.

We have excellent mobile telephone reception. 3G internet reception is limited, depending on service used, but we do offer chargeable wifi on the park.

TOURING PARK

There are 90 pitches, some of which are level hardstanding. All other pitches are on grass and slightly sloping.

The Toilet Block is situated in the centre of the site. None of this facility has wheelchair access having steps up into each room (16 – l8 cm high).

There is a disabled wet room with shower seat. Keys are available from Reception.

Ladies Showers – Entrance 70 cm.  9 washbasins, 76 cm high. 3 showers – entrance door 55 cm, cubicle seat 52 cm, step up into shower 14 cm. 9 Toilets – entrance 60 cm, door opens inwards, toilets 44 cm high. Each toilet cubicle 146 cm long x 75 cm wide.

Gents Showers – Entrance 70 cm. 7 washbasins, 76 cm high. 3 showers – entrance door 55 cm opening into cubicle. Cubicle seat 52 cm, step into shower 14 cm.  4 Toilets, entrance 60 cm, door opens inwards, toilets 44 cm high. Step up to 4 Urinals 13 cm.

Laundry accessed by 16 cm step.  There are 2 top loading washing machines, 2 front loading gas driers.  The hand washing facility can be found in the ‘Ladies’ side washing up area.

There are 7 washing up sinks under cover divided between each side of the Toilet Block.  Each sink is 87 cm high. There is a step into the area 16 cm high.

OUTDOOR FACILITIES

There is a Children’s play area, with various swings and slides, in a fenced off area. Surface of play area is grass with sand under all play equipment. Bench seating is provided.

PUBLIC AREAS – GENERAL

Tarmac surface from Main Entrance, half way through the Park. Holiday Homes are accessed by loose 20 mm clean stone driveway.

The Cornish Way, pedestrian and cycle route runs through the Park.

Entry into the Car Park of the Lost Gardens of Heligan can be gained from the premises.

There are limited sea views from the majority of our Holiday Homes and pitches.

LEISURE FACILITIES

Customers staying at Heligan Woods have complete use of all the amenities at our sister site (although please note, parking and charges apply), Pentewan Sands. This includes the Club House, beach, swimming pool, restaurant, shop and internet access.

There is a good bus service to many surrounding areas, this can be found next door in the Lost Gardens car park.

SHOP

There is a Shop on site which is open during the main season. Access is by a ramp, gradient 55 cm/2 m 18 cm long, up to double doors.

The grounds are relatively small, but some areas of the park are located on sloping ground. The park is serviced by tarmac roads which link all the majority of pitches to the main Reception and facilities – please see the park map to view road layouts. All public areas have flat access and wide doors.

Our main entrance road has speed bumps to control traffic. These are clearly marked with white paint.

The park is lit at night with low level energy efficient lighting.

Speed is restricted to 5mph throughout the site.

The site is well signposted and thoughtfully laid out with hedgerows separating many pitches and various landscaped areas are available throughout the campsite.

Dogs, including guide dogs, hearing dogs and assistance dogs are accepted in all areas. There are dogs bowls located in various places around the site.

 

CONTACT INFORMATION

.  Address : Heligan Woods, St. Ewe, St. Austell, Cornwall, PL26 6EL

.  Telephone : 01726 843845 / 01726 842714 / 01726 844414

.  Website : www.heliganwoods.co.uk

  

LOCAL ATTRACTIONS ACCESSIBILITY INFORMATION

EDEN PROJECT, ST AUSTELL

1. Before you arrive: planning your visit and personal assistance

Access volunteers

We offer a scheme for people who experience mobility or sensory impairments. We have an excellent team of volunteers to assist visitors around the project. There is no charge for this service. In order to ensure that there is a volunteer available please book at least two weeks in advance by telephone on 01726 818558 or emailccorbett@edenproject.com. When on site a member of staff is always close at hand to offer you all/any assistance required.

Assistance dogs

Assistance dogs are welcome at Eden and water is available for them around the site. Find out more about bringing dogs to the Eden Project.

Personal assistants

If you have personal assistants to help you, there is no admission charge for them.

Wheelchairs

We welcome all types of mobility vehicles and we also have a number of manual wheelchairs (approx 40) which are free of charge and available to borrow on a first come first served basis (*booking isn’t necessary for the manual chairs*). These chairs are stored in the disabled parking areas Apple 1 & 2.

We have six powered chairs (subject to operational availability) which are available to book in advance; we recommend one month's notice to avoid disappointment. The weight limit for these chairs is 21 stone.

If you would like to book a powered chair please call the Box Office Team on 01726 811911.

 

"We visited the Eden Project with my 87-year-old frail mum. The help given from start to finish was excellent."

TripAdvisor comment

2. How to get to the Eden Project

Please check our Directions page, which includes information on how to get here on foot, by bike, car, public transport, or from the airport.

3. When you arrive

Parking

There is plenty of free parking at Eden. We have lots of car park stewards to help you. All of the car parks are named after fruit, like Banana, Apple, Orange or Strawberry to help you remember where you are parked. You might have to park away from the entrance because the site is so large however this can often be the easiest and shortest way to get to the entrance. There are Park-and-ride buses that will take you from the car parks to the drop off point nearest the entrance and Visitor Centre. There are well signposted footpaths if you would like to walk to the entrance and Visitor Centre. If you have any questions about disabled parking and access issues please call our Access Eden helpline on 01726 818558 or 01726 811911 for the main switchboard .

Park-and-ride

The Park-and-ride buses run a non-stop service from the car parks to the nearest drop off point to the Visitor Centre. The buses are fully accessible and all pick up and drop off points have raised kerbs to accommodate access.

Accessible parking

When you drive into the Eden Project please display your Blue Badge clearly if you have one. If you are not a Blue badge holder but need accessible parking please speak to a car park steward when you arrive. Accessible parking spaces are available in car parks Apple 1, Apple 2 and Banana. The car park stewards will direct you. Please note the Park-and-Ride buses do not run from these car parks. To get to the Visitor Centre from Apple 1 car park you need to go down a tarmac path. The path is 32 metres long. The gradient is 1:18 with a short steeper section at 1:10. You can book assistance before you arrive. Please telephone our access line on 01726 818895 for more information  or 01726 811911 for the main switchboard. There are manual wheelchairs available in Apple 1 car park.

Drop-off points

If you need to drop off someone there is a drop-off area in Apple 2 car park – for directions just ask any of our car park stewards. If further assistance is required please call the steward team on 07929 202408.

Taxi drop-off

The taxi drop off point is Banana coach park where you will also find toilet facilities and lockers.

Visitor Centre

In front of the Visitor Centre there is a covered area. This area has flat level access. There are toilets and a cash point and on the right is the Visitor Centre where you buy tickets and enter the Eden Project. If you need to borrow a wheelchair or would like assistance please see a steward in the Visitor Centre.

Accessible toilet

The Changing Places accessible toilet in the Visitor Centre includes a height adjustable changing bench, a hoist system, shower and space for a disabled person and up to two personal assistants.

Tactile map

While you're in the Visitor Centre, why not explore our tactile map, which gives a textured experience of the different architecture and landscapes of the Eden Project?

4. During your visit

a) Getting Around

Gradients and surfaces

The Eden Project is an old clay mine and as such it is a challenging site with a variety of gradients. Zig-zag paths that cross the slopes have been used to keep steep gradients to a minimum. There are a number of accessible transport options on site and the stewards are always keen to help. Path surfaces on site inside and outside the biomes are tarmaced except for some of the paths in the Outdoor Garden in the Wild Cornwall area.  Please not that the upper floor of the link building, whilst accessible, is a decked area, so could prove bumpy for some mobility vehicles.  If you experience, or think you might experience probelms please contact a member of staff either before your visit or whilst you're here who will help you access the biomes via an alternative route.

Recommended routes

There are three recommended routes from the Visitor Centre to the Link building. Inside the Link building you will find a range of facilities including cafes, seating, toilets and of course the entrances to the Biomes. These routes offer the easiest access to the Biomes.

Route 1: Minimum gradient - The Core

Turn to the right from the Visitor Centre, go over the bridge and take the lift down to the back of the Core building. Enter the first floor of the Core through the automatic doors on the deck area. Take the lift from beyond the Eden Deli to ground level. You can then exit the building and turn right. This is the main path to the Link building and the Biomes.

Route 2: Gentle gradient - The zig-zag path

Walk left from the Visitor Centre down the zig-zag path which is a continuous 1:18 graded tarmac path with landings at each end. This is the most commonly used route, keep heading down to the middle of the pit and then head to the Link building and the entrance to the biomes.

Route 3: Assisted transport - The Land Train

Turn left from the Visitor Centre and take the left turning under the covered walkway to the Land Train. The Land train will take you through the Outdoor Garden to the Stage area which is a short flat walk from the Link building and the entrance to the biomes. The last carriage has been adapted to accommodate up to 3 wheelchairs, it is also able to carry most larger mobility wheelchairs. The entrance to the Biomes is through the Link building which is between the two biomes. The Link building contains restaurants, cafes and toilets.

b) Accessible services and facilities

To help Eden provide you with the best possible service we ask you to provide any access requirements you may have when booking your tickets. The box office staff are fully trained to help with any information regarding access and have attended TypeTalk training. Tickets can be booked by telephoning the box office on 01726 811972 or on the Tickets page of our website.

c) Toilets

All toilets on site are easily accessible and offer accessible facilities. They are located in Banana coach park, the Visitor Centre (on the left as you come in), The Core and in the Link Building between the Biomes.

d) Hearing loops

Hearing loops are available at 3 of the ticketing booths located in the Visitor Centre at arrival. They will be shown by the T and ear symbol sign on the desks. We also have accessible telephones fitted with an induction loop, which work with a behind-the-ear hearing aid set to 'T'; please ask Eden staff for location of the nearest telephone.

e) Information (large print, Braille, audio tours)

Eden has developed a series of Discover packs with the Sensory Trust. These guidebooks are available to read in the Coffee House in the Visitor Centre and in the Core Cafe in the Core building. They are available in English, Easy English, Large Print, Widgit, on CD and also in French, German and Japanese. There is a Braille guidebook translation available to borrow while visiting Eden, and an MP3 version available via email: please call 01726 818878/01726 818558 or email ccorbett@edenproject.com. We have installed a braille exhibit in the Core, where visitors can explore the carbon footprint of everyday items.

f) Food and drink

The restaurants and cafés at Eden offer vegetarian, vegan and gluten-free options. As well as enjoying the food you can also find out all about food and how it grows at Eden. We support the local economy by buying local food when we can.

Our permanent catering outlets and bars have dropped counters to help with accessibility.

g) Seating and shelter

Eden has plenty of sheltered and indoor spaces as well as the great outdoors. There are also plenty of places to take a rest, on a seat or on some grass.

h) Medical assistance

If you require medical assistance please speak to a member of the Eden Team who will call a member of the First Aid Team. We have a First Aid room in the Visitor Centre, the Link Building and the Core. We also have a paramedic onsite.

i) Sensory highlights

The Eden Project is a feast for all the senses.

Sight 
After arriving at Eden you will go through the Visitor Centre and step out onto the viewing platform where you will be presented with the spectacle that is Eden. The breathtaking landscape encircles the Biomes, giant stage and the Core, our unique copper roofed building. The more you look the more you see. As you explore you will be tantalised by the colours, shapes and patterns that present themselves! Eden is a living project that will be different every time you come.

Touch 
The Biomes offer a full sensory experience as you travel from the temperate tropics outside through the humidity of the Rainforest Biome and the dry warmth of the Mediterranean Biome. There are many natural textures that can be explored in the Outdoor Garden particularly in Wild Cornwall. Don’t forget to check out the back wall in the Core which is covered in hand prints; see if you can find one the same as your own. Also, check out our tactile map in the Visitor Centre and our braille exhibit on carbon in the Core.

Sound 
Listen to the roar of the waterfall in the Rainforest Biome, or see if you can identify some of the British birds that have made the Outdoor Garden their home. Every summer Eden puts on the Eden Sessions, a series of outdoor concerts; come and experience the joy of music in the magical setting of Eden.

Smell 
Take in the rich smell of nature decomposing in the Rainforest Biome and the dry fragrance in the Mediterranean Biome. Outside you will find a range of heady scents through the garden of flowers, lilies, sweet peas and many more!

Taste 
Enjoy the fresh taste of local produce at all of the restaurants and cafes or try our own Eden Ale, brewed with St Austell Brewery. Cool down with a Cornish ice cream or take home a tempting treat from the Shop.

j) Ice skating with a wheelchair

When our ice rink is open during the winter we welcome manual wheelchair users on it. Find out more on our ice skating page.

5. When you leave

Park-and-Ride

The Park-and-Ride buses run a non-stop service from the pick-up point at the end of the covered path from the Visitor Centre. Please ask a steward if you need assistance up this path. The buses are fully accessible and all pick up and drop off points have raised kerbs to accommodate access.

Buses

All bus services to St. Austell, St Austell train station, Newquay, Helston, Falmouth and Truro leave from Banana car park. Telephone the Traveline on 0871 200 22 33 for timetables and more information. Get more information on our website.

Feedback

We are always looking for feedback, good or bad, on the service and experience that we provide. Please take the time to let us know about your visit, what worked and what could work better. You might also like to leave feedback on the Rough Guide to Accessible Britain website.

"Fantastic feedback from visitors [to Eden], saying everything is thought through from start to finish."

Rough Guide to Accessible Britain

6. Useful contacts

Eden information line

Telephone 01726 811911 for general information.

Box office

Email boxoffice@edenproject.com for box office enquiries.

Eden Access volunteers

Telephone 01726 818558/818878

Powerchair bookings

01726 811972

Sensory Trust

Telephone 01726 222900 or email enquiries@sensorytrust.org.uk

This access guide for the Eden Project has been developed by the Sensory Trust. The guide is based on the Access Chain which looks at access through the stages of a visitor’s experience.

 

 

 

LOST GARDENS OF HELIGAN DISABLED ACCESS 

Here at Heligan, we continually work to ensure that all our visitors, whatever their ability, can gain the most from their visit and have the best possible access to our facilities and services.

For a full list of adaptations made to facilities and services, please download our Heligan Access Guide for details.

Access within the gardens

The Heligan Access Guide will give you detailed information about the gardens, including path surfaces, gradients and rest places.

Most of the 13-acre Northern Gardens is accessible and there is full access to the Hide (the indoor heart of our Wildlife Project), and the Steward’s House. 

The Northern Gardens lies on a gentle downhill gradient, so please remember this when you want to make your way back to the exit.

The Jungle and Wider Estate are unfortunately not easily accessible to everyone. The gradients of the pathways to these areas are very steep. For this reason and your safety, we kindly ask wheelchair users to refrain from entering these areas.

We have free garden maps and Wheelchair Access maps, which will help you to get an idea of the site and its size. The maps are included in the downloadable Access Guide to assist in planning your visit before arrival.

Companions who are required to assist disabled visitors are admitted to the gardens free of charge.

Toilets

We have ample toilet facilities on arrival, including left and right hand transfer disabled toilets for wheelchair users and ambulant visitors, as well as baby changing facilities. Further facilities are available inside the gardens at the Steward’s House, including disabled.

Car Park

Disabled Parking bays occupy 10% of our total parking area; situated nearest to the entrance, these bays are on flat ground and have a tarmac surface. The parking bays start at approximately 50m from the entrance facilities.

In peak season, when our Field Car Park is in operation, disabled parking spaces are again located approx 50m from the entrance facilities. The parking bays here are also level but please be advised that they are on a grass surface.

Facilities 

Our Heligan Shop, Plant Sales and Tearooms all cater for visitors with disabilities.

Armchair Tour

Throughout garden opening hours an exploratory film of the gardens is displayed in our Conservatory outside our Plant Sales. The film takes you on a journey through the more inaccessible parts of the garden, including our sub-tropical Jungle and features an informative commentary by Heligan staff.

Wheelchairs

Manual wheelchairs are available to borrow, free of charge, from our Visitor Reception on a first-come, first-served basis. To get the best experience from your visit, please ask for a Wheelchair Access Map and access advice from our Reception team before going off to explore the gardens. You are most welcome to bring your own motorised wheelchairs or scooters but please be advised that this is at your own risk.

Assistance Dogs

Assistance dogs on harnesses are welcome throughout the year.

Staff Training

We are committed to giving first class customer service and ensuring that you have the best possible day with us. Please feel free to approach staff members should you need assistance, in any way, during your visit. We will always do our best to help you.