Park Re-Opening Update
By Pentewan Sands on the June 25th, 2020 in
Preparing for your holiday
Now more than ever, our absolute priority is your safety and well-being, as well as that of our staff and their families. In response to Covid-19 we have carefully reviewed procedures across the park and implemented a range of special measures to ensure full compliance and the utmost hygiene. We ask that you kindly work with us to ensure new processes and social distancing measures are adhered to, keeping guests and staff safe. We thank you for your co-operation.
Whilst we appreciate that not all of the below will apply to all guests, there are some changes of particular importance and we ask that you please read and take note of:
Accommodation and Pitches
Revised check-out times. To allow our housekeeping team more time to clean and sanitise safely, in line with government guidelines, our check-out times will be strictly no later than 9:00am until further notice. These revised times allow us that little bit more time to give each unit a deep clean and will be clearly stated in your booking emails and documents but please look out for any last minute changes.
Revised arrival and check-in times
Pitches - To enable us to best manage numbers on the park we ask that you please do not arrive before 11am for pitches. Any early arrivals will be asked to leave the park and return later on in the day.
Statics and holiday homes – As per our usual procedures, we are still not able to guarantee access to units before 6pm however we will do our best to accommodate earlier arrivals. We will be working hard to ensure swift turnaround times between cleans but ask you to be patient whilst we adapt. With this in mind we ask that all arrivals are as close to this time as possible to avoid over crowding around units.
Pitches – All guests will need to head to reception on arrival to check-in. There will be a maximum of three persons allowed in the reception and shop at any one time and we ask that only one nominated individual per party enters the reception for the entire duration of the stay. Once you have checked in please head to your pitch and set up, as directed by the warden
Statics and holiday homes - All guests will need to head to reception on arrival to check-in. There will be a maximum of three persons allowed in the reception and shop at any one time and we ask that only one nominated individual per party enters the reception for the entire duration of the stay. Your key will be left inside the unit which will be open ready for your arrival.
In the interest of safety, where possible, all arrivals will be contactless with as little person-to-person contact as is feasible.
Access to reception. There will be a maximum of three persons allowed in the reception and shop at any one time and we ask that only one nominated individual per party enters the reception for the entire duration of the stay. If there is no one there please call the number on the door, we are a small team and sometimes the wardens will be out on site, but never far away!
Our reception and shop will be staffed by one team member and Perspex screens will have been installed, there will be hand sanitiser available at the entrance and we ask that this is used prior to entering.
Removal of non-essential items. You may notice that some difficult-to-clean and high-touch items will have been removed from your holiday unit. These may include cushions and any items that are deemed non-essential. If there is a specific item or facility listed on our website that you have a question about, please contact us.
Keys. We will only be issuing one key per stay instead of the usual two. This is to allow for the second key to be fully disinfected before being handed to the next guest. On departure, please drop your key into the green post box on the wall next to reception doors.
Anti-viral surface cleaning. All heavily used surfaces and high-touch items in your unit will be cleaned and disinfected using appropriate products, including a ULV fogging machine which applies a disinfectant mist across all surfaces and takes approximately 8-10 minutes to dry. Such surfaces include, but are not limited to; work surfaces, table tops, remote controls, light stitches and cord pulls, hair driers, door handles, appliances, soft furnishings and bathroom fittings.
Safer check-out. When it’s time to go there are four essential things we need you to do for us. These will help to ensure the safety of our housekeepers, and the next guests:
1. Strip all your beds and seal the linen in the bags provided. This also includes linen that you may not have used. Please do not remove mattress toppers.
2. Empty all bins and cupboards, (not just the kitchen) bag, seal and put out all your own waste into the waste/wheelie bins provided.
3. Leave on time by 9am — our hardworking housekeepers need every minute to prepare as safely as possible for the next guests.
4. Leave windows open on the latch (providing weather conditions allow) and advise us electronically when you have left the park.
Failure to comply with the above may incur charges. We thank you very much for your support in working with us to keep the park open and safe — you are fantastic and we do appreciate your efforts!
Facilities Blocks and Launderette. This will not be open in time for July and August. This means that the park will only be open to guests who are able to provide their own self-contained facilities. All affected guests will be contacted by email and phone with an offer to either transfer their booking or cancel and receive a full refund. An operational laundrette will be available.
Before you leave home
Do I need to bring anything? We are asking guests to please bring their own pillows and pillowcases with them, this further removes any risk of contamination and will speed up the changeover process. It would be advisable to bring soap, hand gel, gloves, toilet roll, disinfectant and hand sanitiser to ensure surfaces are kept clean and bins can be emptied (and beds can be stripped) hygienically.
Provisions and shopping. Whilst we are anticipating most of our local shops to be open, and we do want you to use them because we love you to support our Cornish retailers, we ask that you please plan ahead to avoid wasting precious holiday time in queues and, where possible, this is done by one family member – as you would have at home.
If you have symptoms before you depart. If you or any member of your party display symptoms in the days leading up to your departure please advise us immediately and we will transfer your booking to a later date, free of charge. You will be expected to stay home and self-isolate, reporting your symptoms to the NHS track and trace team, in accordance with government guidelines. The same applies if you have been contacted by the NHS track and trace team as having been in contact with someone who has tested positive for Covid-19.
During your stay.
Please stay alert to the latest coronavirus guidance and any social distancing measures whilst on holiday, whether on the park or out and about. Please continue to wash hands regularly and rigorously, use hand sanitiser where required and face masks if appropriate. Contactless forms of payment will be encouraged across the park with one-way systems in place where required.
Pentewan beach will be open to guests during their stay and whilst there is plenty of room for everyone, we do ask that current social distancing measures are adhered to and that adequate spacing is allowed between beach goers. A gentle reminder that dogs are not allowed.
We ask that you please do not meet or gather with friends in social groups outside of their social bubble, invite any visitors into your unit or onto your pitch and do not allow children to roam unsupervised around the park as they may inadvertently break the social distancing rules. As always, please avoid walking across pitches and stay on the footpaths or road side.
To keep chances of infection to a minimum, we will not be allowing any day visitors to pitches during your stay. We understand that this may be frustrating however we have a duty of care to our staff and guests and thank you for supporting us with this decision.
Please also be aware that town centres may be very busy whilst all-weather attractions are generally operating on a pre-book system. Do check before visiting, make sensible choices if the sun stops shining and be sure to plan ahead as much as possible to make the most of your day out.
What will your stay with us look like this summer?
Many of you will be anxious to better understand what your stay might be like over the coming months and whilst we would love to be able to offer our usual full, fun range of activities and facilities at Pentewan Sands, unfortunately this isn’t the case. We are constantly monitoring the latest government advice and facilities we open will be done so in full compliance with the latest government guidance and social distancing measures.
Food and Drink
We are pleased to confirm that the Seahorse restaurant is OPEN with tables available for those wishing to dine in the restaurant or enjoy a few drinks in the bar. These tables are currently available during the day on a walk-in basis but we do ask that tables for dinner are pre-booked in advance and due to restrictions on numbers, we cannot guarantee availability. Dining slots will be allocated on a 1 1/2 hour basis and we ask that guests kindly ensure they do not stay past their time. We are also taking part in the 'Eat Out to Help Out' scheme which means that diners can enjoy a fantastic 50% off, up to £10 per head, when eating in any Monday, Tuesday or Wednesday from 3rd - 31st August.
The Seahorse will also be operating a takeaway service and again, these can be pre-ordered and paid for over the phone. Orders will be available for collection from the Seahorse and we kindly ask that only one person comes to collect their order.
Opening hours, menus and phone numbers will be clearly displayed in your welcome pack as well as our website.
Pentewan Plaice will be open for takeaway however social distancing measures will be in place and must be adhered to. Please look for the floor markings and advice displayed in the windows.
The Hubbox are confirmed as opening – exact opening details, including times and dates are still to be confirmed. Please check their website, social media and our website too for the latest updates.
Our on-site shop at Heligan will be open with our usual stock but social distancing measures will be in place, as with the supermarkets back around the country, with limits on numbers in the shop and it will be contactless payment only.
Things to Do
With the easing of government restrictions, we are pleased to confirm that the outdoor children’s play areas will be open as well as the Seahorse arcade, our boat launch facility will also be fully operational.
Our indoor swimming pools are both now open 7 days a week from 9am - 6pm. Guests are welcome to turn up and swim at their leisure however if numbers in both pools are at the maximum capacity then we will kindly ask that you either wait or return at a later time. Please be advised that there will be no changing room facilities available, swimmers must arrive 'beach ready' and wearing shoes which must be removed on arrival and placed back on feet upon exit. .
Unfortunately, restrictions have not been eased on indoor entertainment or soft play areas and this does sadly mean that these will remain closed.
We realise that there is much to take in and digest, the situation is constantly evolving and procedures may change before or during your stay. Please bear with us whilst we work hard to get things right and, as ever, we thank you for your ongoing understanding, patience and support - we look forward to you all breathing life back into the park once again!