Holiday home types: The tariff tables used in conjunction with the park map show the location of the different types of holiday home in the park.
Accessible Holiday Homes: Our Wheelchair Friendly Holiday Home (25) offers wide access, full wet room, a portable helper frame and wide single beds.
Dog-Friendly Holiday Homes: Dogs are accepted in ten of our holiday homes: two Platinum (17 and 23), three Gold (20, 24 and 25), two Silver (15 and 28), two Bronze (13 and 14) and our Flagship home, Azalea Lodge. With the exception of registered guide/assistance dogs, we regret that no dogs are allowed in any other self-catering accommodation. Dogs must not be left unattended in holiday homes at any time or in vehicles. A maximum of two dogs is allowed per holiday home. We reserve the right to refuse certain breeds of dog that are deemed inappropriate on a family site. We do not accept: Rottweilers, Dobermanns, American Bully XL and any other variations.
Linen: Duvets, duvet covers, pillows, pillowcases and one sheet per bed are included. Fresh linen is supplied weekly. Cot bedding is not supplied for infants. Towels, bath mats and tea towels are not supplied.
Charges: All bookings for 7 nights or more are subject to a £8.25 booking fee and a compulsory cancellation fee of £2.25 per night will be applied to your booking.
Damage Deposit: No damage deposit is required; however, the company reserves the right to charge the customer within 72 hours of departure for any damaged or missing items. If deemed necessary, a minimum £60 cleaning charge (£150 for damage caused by smoking and £200 charge for damages to mattresses) may also be levied. Customers will be invoiced for any damaged or missing items which must be paid accordingly. Failure to pay will result in legal action.
Late check-out fee: Please contact our Reception team on 01726 842 714 for further information.
Provisional bookings: These will be held for up to 48 hours, after which they will lapse if no deposit or payment has been received. A deposit of £100 per week is required to secure your holiday home booking. If a deposit or payment is not received within that time then your booking will lapse.
Arrival and departure: Holiday home guests are welcome to check in between 4pm and 8pm/dusk (whichever is sooner) on the day of arrival. Later arrivals by prior arrangement with the site warden only. During peak dates, we regret that we are unable to offer early check-ins as it can cause delays in the overall cleaning process. Holiday homes must be vacated by 10am, at the latest, on the day of departure. Charges will be incurred for late check-out that has not had prior agreement by the Park. Should you wish to arrange a late check-out, please contact Reception the day prior to departure to discuss, subject to availability (Charges apply).
Holiday Home Short Breaks:
During the periods of 25th May – 1st June 2024 and 20th July – 31st August 2024, holiday-home bookings must be for multiples of one week, Saturday to Saturday, except for Platinum holiday homes and our Flagship home Azalea Lodge, which are Friday to Friday. At all other times, short breaks are welcome in all our holiday homes, apart from our Flagship home, Azalea Lodge. A deposit of £100 for a short break is required on booking to secure your holiday home. If the deposit is not received within 48 hours, then your booking will lapse. The short-break tariff is inclusive of booking fees; a cancellation scheme is available as an optional extra. Customers must purchase the cancellation scheme at the time of booking their holiday. The cancellation scheme cannot be added or purchased separately after the booking has been made.
Holiday home extras:
Extra persons: Tariff rates are shown based on occupation by four persons in two-bedroom homes, and six persons in all three-bedroom homes. Please see the tariff sheet for charges. Infants under 3 years: No charge.
Cars/boats: Car parking is provided alongside each holiday home. The tariff rates shown allow for one vehicle FREE of charge per holiday home Please see the tariff sheet for charges for an additional car/boat. Please check with the site to ensure space is available for extras before booking. We regularly check pitches and undeclared cars, persons or boats will be subject to an additional penalty charge of 50%.
Tents/gazebos: These may not be pitched adjacent to chalets or holiday homes. If tents are required, a separate booking must be made for a specified tent pitch. Small gazebos are permitted to be pitched alongside a holiday home as long as they do not restrict the view of other guests.
Travel cots and highchairs: A limited number can be provided on request, but must be booked in advance. Please see the tariff sheet for charges.
Wheelchairs: A limited number can be provided on request, but must be booked in advance. Please see the tariff sheet for charges.
Dogs: A maximum of 2 dogs are allowed per pitch or holiday home. Please see tariff sheet for charges.
VAT: Tariffs shown include VAT at prevailing rates
Electricity/gas & water: Included
Electric vehicles: The charging of electric vehicles is strictly prohibited except via dedicated electric vehicle charging points. Any use of electricity intended for your accommodation for charging electric vehicles will incur a fee of £35 and you may be asked to leave the site.