The speed limit throughout the site is 5mph. BEWARE OF CHILDREN. Vehicles may not be driven across the site between the hours of midnight and 6am. Motorised scooters may not be used on the site unless road legal and covered by a valid certificate of insurance.
Boats must be kept on the owner’s pitch. (Please check pitch size prior to booking to ensure room is available for your boat)
Please note that any boat with a motor, no matter what size, must have third party insurance if it is to be launched at Pentewan Sands Holiday Park. Their further terms and conditions are available, here.
3. Touring Pitches
Please ensure the pitch booked is suitable for your unit, and vehicles. (Please check before booking if unsure) Pitches are clearly numbered, please pitch as directed by the warden upon check in.
A total of no more than 6 persons may be accommodated on a touring pitch. No more than one pup tent, in addition to one caravan/ motorhome/tent.
Please note: Only professionally converted camper vans are permitted, we do not accept vans/cars with the intensions of sleeping in them. (of any sort)
Grey water must be emptied only in the disposal points provided. There are chemical toilet disposal points at the toilet block. We only allow camping rotary washing lines on pitches. No pitching is allowed after dusk. Pitches must be vacated by 10.30am on the day of departure. Charges will be incurred for late check-out that has not had prior agreement by the Park. Should you wish to arrange a late check-out, please contact Reception the day prior to departure to discuss subject to availability (charges may apply).
Please respect your neighbor’s space and not walk across an occupied pitch.
No ball games on the pitches there is plenty of space to play games away from the caravan’s/tents by using the grassed area next to the play area.
4. Self-Catering Accommodation
Holiday homes are available for occupation between 3pm and 8pm/Dusk (whichever is sooner) on the day of commencement of the holiday. (Later arrivals by prior arrangement with the site warden only). Holiday homes must be vacated by 10am promptly on the day of departure.
Tents may not be pitched beside self-catering units. If tents are required to accommodate extra members of the party a separate tent pitch must be booked. Charges will be incurred for late check-out that has not had prior agreement by the Park. Should you wish to arrange a late check-out, please contact Reception the day prior to departure to discuss subject to availability (charges may apply).
5. Dogs and Other Pets
Pets are accepted in 5 of our Holiday Homes, Silver 13, 14, Gold 15, 25 and our Flagship, Caerhays. Dogs must not be left unattended in Holiday Homes at any time or in vehicles. When on site they must be kept on a lead at all times. Well behaved dogs are allowed on touring pitches at Heligan Camping and Caravan Park (Maximum 2), at the Warden’s discretion, so long as they are kept on a lead at all times.
Refunds will not be given for late arrivals or early departures or evictions.
Parents are responsible for the safety, welfare and conduct of their children at all times anywhere on Company property. All children under 12yrs must be accompanied by a responsible adult at all times when using the toilet/shower facilities.
Parents please note that our play area is not supervised and parents are responsible for their children’s welfare and safety at all times when using the equipment.
9. Declaration of Extras
It is the responsibility of customers to disclose at the time of arrival any extra members, dogs, extra cars, boats, tents, etc. not previously included on their booking. This applies also to extra members joining a party during the period of the booking. Such failure to disclose and/or any failure to make prompt payment of additional fees will result in the party being evicted without refund and future bookings by members of that party may not be accepted. All undeclared extras will be subject to a 50% additional charge.
The site is designed for family holidays. Young adult parties are not accepted. The Company reserves the right to evict, without refund, any person or party who causes a nuisance or disturbance on Company property or whose behaviour gives cause for justified complaint. The Company reserves the right to refuse to accept a booking from any individual or party without explanation or reason. Whilst every effort has been made to ensure the prices, specifications and facilities in this tariff are correct at time of printing the company reserves the right to change them without notice.
11. We reserve the right to change/move customer's pitches if deemed necessary.
Drones are prohibited anywhere on the site. The company reserves the right to use drones for commercial use.
Every effort is made to provide a full WIFI service across the site, however, there may be areas on the park that may have limited or no service. We cannot be responsible for the temporary withdrawal of the service due to adverse weather conditions or breakdown.
Fire pits and / or open fires are prohibited on the park. Fireworks, pyrotechnics and Chinese lanterns are also prohibited on the park.
Please keep noise around the park to a minimum between 10.30pm and 7.30am. No vehicles to be driven across the site between midnight and 6am.
We are a small team here at Heligan Caravan & Camping Park and seasonal opening hours apply in our Shop and Reception, which allow us to work out on site, please see notification on reception door for times and contact details.
Whilst every effort has been made to ensure the prices, specifications and facilities in the brochure or on the website are correct, the company reserves the right to change them without notice.
We regret that we are unable to accept liability for the temporary withdrawal of any facility due to mechanical breakdown or any circumstances beyond our control.
The Company reserves the right to make a surcharge after accepting a booking if increased costs make this necessary, any such surcharge to be notified to the customer at least 21 days prior to the commencement of the holiday