2024 Tariffs

We are a small team here at Heligan Caravan & Camping Park and seasonal opening hours apply in our Shop and Reception, which allow us to work out on site. Please see the notification on the Reception door for times and contact details. We regret that we are unable to accept liability for the temporary withdrawal of any facility due to mechanical breakdown or any circumstances beyond our control.

• To make a booking go online at www.heligancampsite.com or call our booking line on 01726 842 714. We accept payment via credit card, debit card and cheque. The booking is only confirmed once we have checked the details and sent a confirmation.

• Balances must be paid in full 42 days prior to the commencement of your holiday. We reserve the right to cancel your booking if your balance is not paid in full 42 days prior to the start of your holiday, and the deposit paid will be non-refundable.

• All holiday homes must be booked for the full week during summer half term (Whitsun week 25th May – 1 st June 2024) and the summer holidays (20th July – 31st August 2024).

• No refunds will be made for late arrivals or early departures or evictions.

• Deposits are non-refundable except in accordance with the terms of the Cancellation Scheme.

• Provisional telephone bookings will be held for 48 hours. If no deposit or payment is received within that time, the booking will lapse.

• The Company reserves the right to make a surcharge after accepting a booking if increased costs or an error when making your booking makes this necessary. The customer will be notified of any such surcharge at least 21 days prior to the commencement of the holiday (other than VAT changes which may apply without notice).

• All bookings for holiday homes and touring and camping pitches for 7 nights or more are subject to a booking and cancellation fee. Customers must purchase the cancellation scheme at the time of booking their holiday. Please find out more information regarding camping and touring and holiday-home charges below.

• We are a dog-friendly campsite and accept a maximum of two dogs per booking for touring and camping pitches and in our ten dog-friendly holiday homes (charges apply).

We recognise that, often, circumstances mean a customer may need to change the dates and requirements of their holiday.

1. We will allow one amendment free of charge.

2. We then reserve the right to make a charge of £20 per amendment thereafter.

3. Extras or additions to a booking are accepted and do not incur an amendment fee. Extras cannot be refunded if removed.

A booking is a contract and we regret that no refunds will be given for deposits or balances in the event of a cancellation. This is unless you meet one of the Company’s qualifying conditions as part of their compulsory Cancellation Scheme. The Company provides a compulsory Cancellation Scheme for bookings of seven nights or more for when it is necessary for a customer to cancel their holiday. The Cancellation Scheme is optional for all short breaks.

Extra persons:

Tariff rates are shown based on occupation by four persons in two-bedroom homes, and six persons in all three-bedroom homes. Please see tariff sheet for charges.

Infants under three:

No charge but included in occupancy.

Cars/boats:

Car parking is provided alongside each holiday home. The tariff rates shown allows for one vehicle FREE of charge per holiday home. Please see tariff sheet for charges for an additional car/boat. Please check with site to ensure there is adequate space available for extras before booking. We regularly check pitches and undeclared cars, persons or boats will be subject to an additional penalty charge of 50%.

Tents/gazebos:

These may not be pitched adjacent to chalets or holiday homes. If tents are required, a separate booking must be made for a specified tent pitch. Small gazebos are permitted to be pitched alongside a holiday home if they do not restrict the view of other guests.

Travel cots and highchairs:

A limited number can be provided on request but must be booked in advance. Please see tariff sheet for charges.

Wheelchairs:

A limited number can be provided on request, but must be booked in advance. Please see tariff sheet for charges.

VAT:

Tariffs shown include VAT at prevailing rates.

Electricity/gas and water:

Included.

Extras:

The tariff applies to a nightly pitch price based on two persons, one car and one mode of accommodation (tent, caravan or motorhome). Pitches may be used by up to a total of six people. Larger parties, and more than one mode of accommodation, must book a second pitch. Tariffs shown include VAT at prevailing rates.

Infants under three:

No charge but included in occupancy.

Extra pop-up tent:

One additional pop-up tent only (4.6sqm. or less) is permitted on each pitch, for which an additional charge is payable (see tariff).

Extra car/boat:

See tariff sheet for charges. Please note, some pitches may not be suitable for an extra car/boat, please check prior to booking if you are unsure.

Extra persons:

No more than a total of six persons per pitch. See tariff sheet for charges.

Awnings:

FREE. Please note, no tents or awnings may be pitched on the surrounding grassed area of hardstanding pitches.

Non-breathable ground sheets:

For year-round customer enjoyment, non-breathable groundsheets are prohibited.

Electricity:

240 volts/16amp. One hook-up point per pitch is allocated.

Electric vehicles:

The charging of electric vehicles is strictly prohibited except via dedicated electric vehicle charging points. Any use of electricity intended for your accommodation for charging electric vehicles will incur a fee of £35 and you may be asked to leave the site.

Well-behaved dogs (no more than two per holiday home or pitch) are welcome at the Park Warden’s discretion – an additional charge will be applied to the booking. Please refer to the tariff sheet. Dogs are not to be left unattended on site, in holiday homes, on verandas, in vehicles or in tents. When out on the site, they must be kept on a lead at all times.

Please note dogs are not permitted at Pentewan Sands Holiday Park or the beach at Pentewan from March - November; however, there are other dog-friendly beaches nearby. We reserve the right to refuse certain breeds of dog that are deemed inappropriate on a family site. We do not accept: Rottweilers, Dobermanns, American Bully XL and any other variations.